Shipping & Return Policy
Shipping Policy
We are committed to processing and shipping your order as quickly as possible while maintaining strict quality control standards.
Order Processing
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Orders are typically processed and shipped within 3–5 business days after payment has been received and verified.
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Orders ship via standard ground service unless expedited shipping is selected at checkout.
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Once your order ships, you will receive a shipping confirmation and tracking information by email.
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Delivery estimates are provided by the shipping carrier and are not guaranteed.
Temperature-Sensitive Products
Many of our research products are temperature-sensitive and should be brought indoors promptly upon delivery.
Customers are responsible for monitoring shipment tracking and ensuring packages are received and properly stored upon delivery. Products left outdoors, exposed to excessive heat, freezing temperatures, direct sunlight, or other improper storage conditions after delivery may experience reduced stability or quality.
Once the carrier has confirmed delivery, we cannot be responsible for product quality affected by improper storage or delayed retrieval.
Return & Refund Policy
Due to the nature of our research products and our commitment to quality assurance, all sales are final except in the limited circumstances outlined below.
Eligible Returns
Returns may be authorized only if:
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You received the incorrect product.
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Your order arrived damaged during transit.
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The product arrived with visible leakage, breakage, or compromised packaging.
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A verified shipping-related issue materially affected the condition of the product.
To qualify for review, you must notify us within 48 hours (2 days) of the carrier's confirmed delivery.
Requests submitted after this period may not be eligible because proper storage conditions can no longer be verified.
Required Documentation
To begin a claim, please provide:
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Your order number.
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A brief description of the issue.
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Clear photographs of:
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The shipping box
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The shipping label
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All packing materials
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The product(s) received
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Any visible damage or defects
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Failure to provide sufficient documentation may delay or prevent claim approval.
Tamper-Evident Seals
Every product is secured with a tamper-evident seal.
Products with broken, removed, altered, or damaged seals are not eligible for return, refund, or exchange unless the damage occurred during shipment and is documented within the required notification period.
Return Authorization
Do not return products without prior authorization.
If your claim is approved, you will receive a Return Authorization (RMA) along with return instructions.
Approved returns must be shipped back within five (5) business days of receiving your Return Authorization.
Returns received without authorization may be refused.
Inspection & Resolution
Once your return has been received, it will be inspected by our quality assurance team.
If the return qualifies under this policy, we will, at our discretion:
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Issue a refund to the original payment method, or
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Replace the item with the identical product, concentration, size, and quantity originally ordered.
Shipping charges are non-refundable unless the return resulted from our error.
No Exchanges for Customer Preference
We do not accept returns or exchanges for:
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Change of mind
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Ordering the incorrect product
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Ordering the incorrect concentration or quantity
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No longer wanting the product
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Any reason unrelated to shipping damage or fulfillment error
Approved replacements are limited to the exact product originally purchased.
Returned Products
For quality assurance, safety, and chain-of-custody reasons, all returned research products are permanently destroyed upon receipt.
Returned products are never restocked, resold, or redistributed, regardless of whether they appear unopened or unused.
Questions
If you believe your order qualifies for a return under this policy, please contact our customer support team within 48 hours of delivery so we can assist you promptly.